☀️ Your style. Exclusively designed

RETURNS- 30 DAYS

We hope you love your purchase. However, if you are not completely satisfied with the jewelry you receive, you may request a full refund or an exchange.

To receive a full refund, jewelry returned must be in its original condition and packaging without signs of wear or damage . 

Please click the profile icon in the store's menu, or go to the self-serve return portal:  RETURNS/EXCHANGES.

  1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.  
  5. Exchanges: To request an exchange, please write "Exchange" along with the name of the item you wish to receive in the NOTE section.  If the item is available, the exchange will be processed. If it is unavailable, a refund will be issued.
  6. Click "Request return".

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.

For your convenience, you will receive a return shipping label, and a flat $6 shipping fee will be deducted from the return after we receive, accept and process the return.  Exchanges are shipped free of charge.

If more than 15 business days have passed since we’ve approved your return, please contact us at: info@mrsmacdesigns.com.

DAMAGES

All jewelry is carefully inspected and packaged prior to delivery to the customer, however, if your jewelry appears to be defective, please contact us at info@mrsmacdesigns.com with a photo of the defect, if it is visible, or describe the defect. We will evaluate the issue and contact you via email.  

We are not responsible for packages damaged in transit. Damaged packages should be reported to the carrier.  

LOST PACKAGES

Please allow 10 days before reporting a package that is lost in transit. If you do not receive your package within this timeframe, please contact us at info@mrsmacdesigns.com with any questions.

We're happy to assist!